FAQs


OUR BOOKS & MATERIALS

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Our hardcover books are library bound with exposed reinforced endsheets, which means extra lasting power, use after use. They are side sewn or section sewn, and all covers are laminated with glossy film. The books are vibrant, durable, and unconditionally guaranteed.

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Many of Greenhaven’s products are produced with recycled pulp content, allowing our company to pursue its green goals while adding additional value for your eco-conscious purchases.

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Greenhaven Publishing gladly provides library processing services. Please call 844-317-7404 or email Customer Service to learn more about processing and available and customizable options for your bookshelf needs.

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Yes, Greenhaven Publishing keeps all customer processing specifications on file. You won't need to fill out library processing forms each time you order, we’ll do it for you. You can download a processing form here.

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We offer free processing on all orders over $750. On orders less than $750, the cost of barcodes and MARC records is $25.00 per order.

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Accelerated Reader quizzes are available for many of our books. The AR logo will appear where quizzes are available. For more about AR, please click here.

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Greenhaven Publishing commissions authors who are subject-matter experts and professional writers. If you’d like to learn more about an author’s background or if you wish to contact one of our authors, please click here to submit your contact information along with the author’s name.

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Greenhaven Publishing would like to hear from you—we’re dedicated to offering an ever-expanding array of solutions that will meet your needs. Any ideas, suggestions, or creative input that Greenhaven Publishing can follow to help you achieve academic success, please feel free to share with our representatives. Artists and writers may also contact our Customer Service team for information about contributing to Greenhaven.

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Greenhaven Publishing titles are also available as eBooks.

PURCHASING, ORDERING & RETURNS

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S&L means school/library. Our school/library prices reflect a 20% discount off list prices.

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You can order Greenhaven Publishing products by mail, toll-free fax or telephone, and online through our cart or quick order portals.

By mail, please submit your order form (from a catalog, brochure, or PDF) or purchase order to:

Greenhaven Publishing
29 East 21st Street
New York, NY 10010
Attention: Customer Service

Place an order anytime through our toll-free fax at 844-317-7405. Please fax the order form or purchase order; be sure to include the billing and shipping addresses, item ISBNs, titles, quantity, price, shipping/handling, and tax (if applicable). Please include any special instructions or library processing requests.

Please feel free to order toll-free via telephone between 9 AM and 6 PM, Eastern Standard Time, Monday through Friday at 844-317-7404.

To order online, please select items for your cart and proceed to Checkout, or you can input ISBNs directly to create a quick order here.

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Greenhaven Publishing is happy to redeem all coupons, price-reduction offers, online purchase bonuses, and special discounts. Please include any coupons or offers with mailed or faxed orders.

When placing your online order please follow instructions for coupon and bonus redemption. For any price-reduction offers and special discounts, please include these details within the comment section of the purchase portal.

You can also contact Customer Service at 844-317-7404 between 9 AM and 6 PM, EST, Monday through Friday to redeem offers.

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Our standard shipping time is 7 to 10 business days from the receipt of your purchase order, for in-stock items. If your order requires expedited delivery, please call Customer Service at 844-317-7404.

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Greenhaven Publishing does its very best to keep everything in stock. If a product is temporarily out of stock, it will be backordered automatically and shipped immediately upon availability.

At the time of placing your order (either via phone, fax, or online), please specify how you would wish to process backorders if they occur.

Selections include:

  • Billing at the time of order processing or billing when the backordered item(s) ship
  • Canceling an order if backorder status occurs, or creating a termination date when an order should be canceled if items still remain on backorder status on that date
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Our products are satisfaction guaranteed. If you are not completely satisfied with your purchase, please contact Customer Service within 30 days of delivery and we will gladly replace your products or credit your account.
We will accept returns on any material that is found to be unsatisfactory, including improperly processed books, however, properly processed books cannot be returned. Products must be returned within 60 days of purchase and must be accompanied by a copy of the invoice.

TAX & SHIPPING

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We only apply taxes for states where applicable.

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Shipping is FREE on all orders over $500.

On orders less than $500, shipping is 9% of your invoice total (12% for Alaska and Hawaii).

Additional shipping charges will be applied to all orders that are outside of the United States.

RIGHTS & USAGE

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Permissible usage varies per product. Many of our books are available for translation, subsidiary rights licensing, and usage other than original purposes.

You can verify usage rights through Customer Service at 844-317-7404 or by submitting your query through our Customer Service form.

When contacting us, please have the book title/product name and ISBN that you’re inquiring about, along with a description of how you would like to use/reproduce the materials.

Via standard mail, please apply for permissions to:
Greenhaven Publishing
Attn: Permissions Department
353 3rd Avenue, Suite 255
New York, NY 10010

DOMESTIC & INTERNATIONAL SALES

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Our Representatives—who are experts in making sure that your acquisition needs are met—can be located by calling Customer Service at 844-317-7404.

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Customer Service can help you directly with international purchases. Additional shipping charges will be added for international delivery. Please call Customer Service at 844-317-7404.

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We produce several catalogs and brochures, covering our full line across all divisions. To download any brochures and catalogs in PDF form, or to request delivery of any of our current materials, please click here.

CUSTOMER SERVICE

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Our Customer Service Representatives are outstanding individuals who understand the importance of knowing you. Greenhaven Publishing customer services are varied and flexible, depending upon your specific needs. If you need to view a sample or find out more about our books, collections, or other products in order to make an informed purchase, please contact us here.

Our Customer Service Representatives are available from 9 AM to 6 PM EST at 844-317-7404.

Greenhaven Publishing
353 3rd Avenue, Suite 255
New York, NY 10010
Customer Service
Toll-free: 844-317-7404
Toll-free fax: 844-317-7405
Customer Service Form

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We would like your Greenhaven Publishing experience to be as user-friendly as possible, please feel free to submit a FAQ for inclusion in this section.

USING THIS WEBSITE

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We know that your time is very valuable. As a registered user, the time you spend browsing our site and learning about our products can be saved in your Wish List, and you can create multiple Wish Lists for future visits. You can also save carts for impending purchases. You can customize the information that you’d like to receive from Greenhaven Publishing regarding your areas of interest.

Another advantage of being an online user is that you become eligible for exclusive discounts and generous offers from Greenhaven Publishing.

Register Today!

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If you have entered the correct username/password and you’re still unable to log in, please call Customer Service at 844-317-7404. We will also remind you of your username and password in case you forget. Otherwise, you can reset your password through our reset portal.

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All comments are welcome. Please submit your feedback, suggestions, or comments here. To read our privacy policy, please click here.